How to install a Network License in MasterPlex

Posted on by

This procedure is for the Network license installations only.

MasterPlex Network License Manager Software Installation

  1. If you have not done so yet, download the MasterPlex Network License Manager.
  2. During this installation, please make sure you are logged on as administrator or
    have administrative privileges.
  3. Please make sure that the license server computer is connected to the local area
    network. It is required for proper function of the software.
  4. Please launch MasterPlex Network License Manager 2.0 downloaded from step1 and the InstallShield Wizard will guide you through the installation.

Start the MasterPlex Network License Manager Service

  1. On the Desktop, right-click on the My Computer icon and select Manage.
  2. Double-click Services and Applications and then Services to show the list of
    services.
  3. Right-click on MasterPlex Network License Manager and select Start.Image
  4. Make sure the service status has changed to Started.

Obtain Network License for MasterPlex Software

  1. Launch the MasterPlex Network License Manager and click on the Obtain License button. Press Unblock if the following window appears:
    Image
  2. Select MasterPlex License Manager from the pull-down menu and click Proceed
  3. Please note the Machine ID in this window as it is specific to the computer and is required when requesting for your license file.
  4. Next, please note the Validation Code that is included in the documentation or email when you purchased your software. If you made your purchase online, you will most likely receive your Validation Code via email. Otherwise, your Validation Code will be mailed to you along with the software package.
  5. Once you have your Machine ID and Validation Code squared away, please use our Product Registration Form to request for your license file.
    • License type – Select the Network radio button.
    • # of Concurrent Users – Choose the number of concurrent users based on the number of Validation Codes you have purchased. You will only have to specify 1 Validation Code because they will all be linked in our system
  6. Press the Submit button once you are done and you will receive your license file via email within 1 business day.

Install Network License for MasterPlex Software

  1. Once you receive your license file, save it to your local computer.
  2. Make sure you have Administrative Privileges before proceeding because it will be required for the successful installation of your license file. If you are unsure of the privileges to your user account, please consult with your IT group.
  3. Launch the MasterPlex License Manager.
  4. Click on the Install License button.
  5. Browse to your .lic license file and press Open.
  6. You should now be able to see the license you have just installed in the Installed Licenses table.
    ImageIf the installation is successful, you will see a message saying that the license was successfully installed. If you run into an invalid license error message, please see the following list of some common causes:

    1. Make sure that you have administrative privileges when installing the license. You may need to contact your IT department to ask for assistance with this.
    2. Make sure that the Machine ID originated from the same computer that contains the MasterPlex Network License Manager and not one of the client computers. Also, double check that the machine ID is correct. Note that the “0″ may look like an “O” but there is no letter “O” in the machine ID. Please resubmit for another license if you have reported an incorrect machine ID.
    3. Make sure you have submitted the request for the correct software version. Please resubmit for another license if you have reported an incorrect version number.

Launch Client Software

  1. When an unlicensed version of MasterPlex is initially launched, a user will see the License Information window. If the License Information window does not pop up, you can do the following:
    • For MasterPlex QT v5.x, MasterPlex ReaderFit v2.x, and MasterPlex EX v2.x, go to License->Applications and click on the splashscreen for the application of interest.
    • For MasterPlex QT v4.x, MasterPlex ReaderFit v1.x, and MasterPlex EX v1.x, go to Help/Tools->Applications and click on the splashscreen for the application of interest.Image
    • For MasterPlex CT, MasterPlex GT v2.3 and below, MasterPlex QT v3.0 and below, and MasterPlex QT EX, go to Help->License Information.
      ImageImage
  2. Select Network Client License Mode and click Auto Detect to find the MasterPlex Network License Manager automatically.
  3. If it cannot find the license server automatically, you can manually type in the server information (IP address and port number) and click the Test button.
    Image
  4. To launch the software, press OK.

If you run into any issues launching or finding the MasterPlex Network License Manager, please make sure of the following:

  • The MasterPlex Network License Manager service has been started. (Please see instructions above for Starting the MasterPlex Network License Manager Service.
  • If you are using a firewall, please make sure the following ports have been added to the exceptions list:
    • 12405 (TCP)
    • 12483 (UDP)

    If you have edited the port numbers, please make sure you use your configuration instead.

LinkedInShare

Important announcement that will affect your Luminex bead supply

Posted on by

Please read this important announcement in order to avoid an interruption to your supply of the following products which are related to the Luminex 100/200, Bio-Plex 100/200, MAGPIX and FlexMAP 3D instrumentation:

  • MicroPlex Beads
  • Lumavidin Beads
  • SeroMAP Beads
  • xTAG Beads
  • Calibration Beads
  • Control Beads
  • Luminex 200 Calibration Kit (25 doses)
  • Luminex 200 Performance Verification Kit (25 doses)
  • Automated Maintenance Plate
  • Luminex Sheath Fluid, 1X, 20L

We regret to inform you that Hitachi Solutions America, Ltd. (HISAL) must stop accepting orders for the above mentioned products at 12:00pm PST on December 27th, 2011**. HISAL has the most competitive prices for most of the products affected and due to the long shelf life of some of the products (up to 3 years) you may want to consider purchasing extra inventory at our competitive prices before our distribution rights end.

Please be aware that the product descriptions, part numbers and prices for the affected products will change when you source them from another supplier. You can contact HISAL at info@miraibio.com to receive a matrix that correlates HISAL product descriptions, part numbers and prices to the manufacturer’s respective descriptions, numbers and prices.

We greatly value your business and will do our very best to facilitate the transition to a new supplier of the products affected by this announcement.

Thank you again for your business and loyalty. We look forward to serving you with HISAL products and services in the future.

Regards,

The MiraiBio Group of Hitachi Solutions America, Ltd.

**After December 27th, 2011 we recommend that you purchase these products directly from the manufacturer, Luminex Corporation. In order to facilitate the transition, Luminex Corporation has assigned 2 contacts, Debra Asgari and David Mendoza, to handle any inquiries, process initial orders and communicate the ordering process for ongoing orders:

Debra Asgari – dasgari@luminexcorp.com or 512-381-4386

David Mendoza – dmendoza@luminexcorp.com or 512-381-4302

LinkedInShare

Should you convert your LX100/200 control software to xPONENT v3.1?

Posted on by

Now through the end of June 2011 you can upgrade ANY LX100/200 control software to xPONENT v3.1 for $875.00*. This includes the software, Automated Maintenance Plate (AMP), and calibration and verification beads.

Why are you telling me this?

Today Hitachi Solutions America, Ltd. (HISAL) announced the discontinuation of MasterPlex CT, its control software for the LX100/200 instrument from Luminex Corp. This announcement adds to the list of discontinued control software out in the market: LDS 1.7, IS 2.x, IS 2.3 (as of June 30, 2011), MasterPlex CT, StarStation etc.

I have one of the discontinued software packages you mentioned. Should I convert to xPONENT v3.1?

Well firstly, if it isn’t broke, don’t fix it. Luminex will continue to support IS 2.3 for 5 more years. (Please check with Luminex Corporation for support information on control software older than IS 2.3.) HISAL will support CT through the end of 2011 and all of the support resources will remain online after that point. If these software interfaces are working for you and you don’t intend to change the way you use your LX100/200 then it is probably not necessary to make any changes.

There are 2 main reasons you may want to consider converting to xPONENT v3.1:

  1. Automating the calibration, verification and maintenance of your LX100/200
  2. Adding support for magnetic microspheres

If you currently use MasterPlex CT you already have the features mentioned in 1 and 2 above. So converting may not be as compelling to you. However if you are currently using LDS 1.7, IS 2.x, IS 2.3 or StarStation you cannot run assays with magnetic microspheres and you do not have automated maintenance capabilities. If you plan to add those capabilities to your usage of your LX100/200 then now is a great time to consider converting due to the steep discount in the conversion cost through the end of June.

Feel free to contact us if you have any questions info@miraibio.com.

*Please note that depending on the age of your XY Platform and computer you may need to upgrade one or both of these items in order to support xPONENT v3.1. Any costs related to upgrading your computer or XY Platform would be in addition to the $875.00. Also if you convert from any version of Bio-Plex Manager to xPONENT v3.1 an onsite service visit will be require in order to adjust the PMTs. This visit is not included in the $875.00.

xPONENT v3.1 required computer specs:

  • Windows XP Professional, SP3
  • 1.86 GHz Intel Core 2 or higher
  • 2 G RAM or higher
  • 80 GB hard drive
  • DVD drive
  • 1280 x 1024, 32 bit screen

XY Platform requirements

  • Please contact us for help in determining the compatibility of your XY Platform and xPONENT v3.1 at info@miraibio.com.

-The MiraiBio Team

LinkedInShare

Discontinuation of MasterPlex CT v1.x

Posted on by

Hitachi Solutions America, Ltd. (HISAL) will discontinue MasterPlex CT v1.0 and v1.2, control software for the LX100/200 instrument manufactured by Luminex Corp., on July 5th, 2011.  Due to the changing market conditions, we feel this change will best serve our customers in the long run.

Please note HISAL is NOT discontinuing MasterPlex QT (v3.0 and higher), MasterPlex EX (v1.0 and higher) and MasterPlex GT v2.3. These analysis packages for the Luminex/Bio-Plex/MSD platforms will continue to be developed, supported and sold since they are independent of the platform.

Current users of the above mentioned versions of MasterPlex CT will be able to continue to use these products and receive technical support from the MiraiBio Group of HISAL until December 31st, 2011. After December 31st, 2011 HISAL will terminate public and technical support for all versions of MasterPlex CT. Users can still use MasterPlex CT after that date and existing support documents and content will continue to be available on the MiraiBio Group website.

What are my options if I want to continue to use the Luminex 100/200 platform?

1)      Continue to use MasterPlex CT – MasterPlex CT is still a viable option for Luminex 100/200 instrument control and even supports Luminex’s latest version of magnetic microspheres. HISAL will continue to support MasterPlex CT until December, 31st 2011.

2)      Convert your LX100/200 control software to xPONENT v3.1 – Luminex Corp. has its own current version of control software that includes an Automated Maintenance Plate and will be fully supported by Luminex Corp. Click here if you want to learn more about converting to xPONENT v3.1.

Please contact info@miraibio.com if you have any questions about this announcement.

-The MiraiBio Team

LinkedInShare

The MiraiBio Community has Launched

Posted on by

An online social community for nearly every niche exists on the internet.  MiraiBio understands this so now, there is one for the Luminex Community, MasterPlex Community, and DNASIS Community.

In addition to the online community members, MiraiBio’s own employees will be browsing around as well joining in on all the conversations.  So whether you were just curious about something or need help troubleshooting, feel free to drop by and start a converation!

LinkedInShare