Congratulations and thank you for providing feedback on our qPCR survey:

1. Sandye Adams
2. Marcus Carr
3. Hannah Cheung
4. Brook Danboise
5. Lijin Li
6. Jannifer Tyrrell
7. Timothy Van Meter
8. Masahito Yamagata

Congratulations and thank you for providing feedback on our NextGen Sequencing survey:

1. Daniel Standage
2. Chunfu Xu
3. Bernard Rajeev Srambical Wilfred
4. Sandye Adams
5. Jim Dunbar
6. Rakesh Reddy
7. Ajeeth Pingili
8. Yao Hu
9. Randy Weinberg
10. Deepti Terala

Congratulations and thank you for providing feedback on our NextGen Sequencing survey:

1. George Kamita
2. Jingjing Dong
3. Bernard Rajeev Srambical Wilfred
4. Ping Lou
5. Tonya Walser
6. Sandye Adams
7. Kevin Brick

It took a while but we have finally jumped on the bandwagon of social media. Our goal is to reach people and start conversations or help with questions/issues they may have. Also, we would love to hear feedback regarding any of our products (i.e. – what’s working? what’s not? what would you like to see implemented?).

In an effort to improve customer service, the Hitachi Software MiraiBio Group is now offering a live chat service via our website. We know it is inconvenient to have to call and work your way through the menu to reach the right person. With live chat, you will have instant access to a knowledgeable person who will be able to assist you with anything from sales to support. Visitors on the site should also be able to see some prominent live chat buttons on our homepage, product pages, and our online store.

Currently, the live chat operating hours will be from Monday – Friday and 9AM-6PM PDT.

Better communication improves any relationship, so we’ve started this blog to enhance communication with our customers. We’re going to use this blog to discuss what we’re doing, how we’re doing it and why. Our goal is to offer useful information, help our customers know us better and get to know them better, talk openly about what we’re about and build trust.

We’ll be discussing Luminex instruments, assays, bioinformatics software, and anything else that helps biologists work more efficiently, particularly if it has to do with software.

Please let us know if you have an idea, topic or something you’d like us to write about.

Let’s start the conversation!