Support
MiraiBio is committed to providing excellent customer support, including technical assistance, application support, and field service. Our technical representatives are hands-on lab research scientists. You are welcome to discuss application issues directly with us.
How to contact us for support
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Explore FAQs, well-documented How-to's, and troubleshooting tips here. Don't see what you need? Feel free to post and have the community engaged with your topic (including MiraiBio employees).
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Our archives of older FAQs and troubleshooting tips can be found here.
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Live Chat
This feature is only activated during business hours when reps are available. If so, you will see the Live Chat icon right beneath this text.
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All submitted forms will be responded to within 1 business day at most but most are handled within hours. The more detailed information you are able to provide, the faster we will be able to support you.
If you have a sales-related question, please use our sales inquiry form.
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All emails to
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will be responded to within 1 business day at most but most are handled within hours. The more detailed information you are able to provide, the faster we will be able to support you.
If you have a sales-related question, please send your email to
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
.
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Phone
For U.S. customers, please call toll-free: 1-800-624-6176
For international customers, please call: 1-650-615-7600
Please keep in mind that our office is located in California so we are in Pacific Standard Time.
Other Support-related Resources
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