Support
MiraiBio is committed to providing excellent customer support, including technical assistance, application support, and field service. Our technical representatives are hands-on lab research scientists. You are welcome to discuss application issues directly with us.
How to contact us for support
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Explore FAQs, well-documented How-to's, and troubleshooting tips here. Don't see what you need? Feel free to post and have the community engaged with your topic (including MiraiBio employees).
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Our archives of older FAQs and troubleshooting tips can be found here.
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Live Chat
This feature is only activated during business hours when reps are available. Please feel free to chat with us regarding any issues, questions, or suggestions that you have. If it is after business hours, you will see an email form instead. We will respond to your inquiry within 1 business day.
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All submitted forms will be responded to within 1 business day at most but most are handled within hours. The more detailed information you are able to provide, the faster we will be able to support you.
If you have a sales-related question, please use our sales inquiry form.
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This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
All emails to
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will be responded to within 1 business day at most but most are handled within hours. The more detailed information you are able to provide, the faster we will be able to support you.
If you have a sales-related question, please send your email to
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
.
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Phone
Direct Support Phone: 1-650-615-7680 (8:30AM - 6:30PM PST M-F)
Direct Sales Phone: 1-424-237-8524 (6:00AM - 5:30PM PST M-F)
Please keep in mind that our office is located in California so we are in Pacific Standard Time.
Other Support-related Resources
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